Start with the help guide
Step-by-step answers on taking and building courses, payments and payouts, rooms, and your account, with pictures. It is usually the quickest way to an answer, at any hour.
Common questions
- Getting a refundWithin 14 days, under half the course done.
- Cancelling a subscriptionAccess runs to the end of the month you paid for.
- Resetting your passwordThe link, and what to do if it never arrives.
- A payment that failedWhat it does to your access, and fixing the card.
- Two-factor sign-inTurning it on, and signing in without your phone.
- Getting paid as an instructorStripe Connect, PayPal, and the $20 minimum.
For something specific
Your information: for a copy of your data, a correction, deletion, or anything else in the Privacy Policy, write to privacy@acada.ac.
Copyright: to tell us about material that is yours, the copyright form is the fastest way and needs no account. You can also write to copyright@acada.ac.
Write to us
Use the form below, or email support@acada.ac. A person reads every message and replies within 24 hours. If something is broken, tell us here too: errors reach us automatically, but a message is often how we learn something is broken for everyone.