Support inside a course

Inside a course, the Billing & Subscription tab ends with Support & Help. Report a billing issue opens the support form with Payment or billing chosen and the course attached. You do not have to say which course you mean, and a person replies within 24 hours.

What's on it

Refunds

Just above Support & Help. Request refund asks ACADA, not the creator, for a refund, answered within 3 business days. See Refunds.

Support & Help

Report a billing issue. Use it for a charge you do not recognise, a renewal, a cancellation, or access that stopped.

Your access is paused

The screen a course shows after a payment fails. Ask us about a payment on it opens the same form, with the course attached.

Who to ask what

The creator

The teaching: a lesson, an assignment, feedback on your work. Ask in the course room, or in a discussion where the creator added one to a lesson.

A factual mistake

Select the passage and choose Correct: see Correcting a lesson. It reaches the person who can fix it.

Other students

The course room. Every enrolled student is in it.

The Assistant

How something on ACADA works, and the lesson you have open.

ACADA support

Money, access, your account, and anything broken.

A report

A course, a person or a message that breaks a rule: the Report control on it.

Rules and limits

• The course goes with your message only when it is your own enrolment. Sent from anywhere else, name the course in the message.
• A creator never sees your card or PayPal details, and does not see your support messages.