Downloading your data

Everything ACADA holds on you downloads as one file when you choose Export. There is nothing to wait for and no email: your browser saves the file straight away. You can do it 3 times an hour.

How to download your data

1. 1.

   Open Settings → Account and find Export your data under Data Export.

2. 2.

   Choose Export.

3. 3.

   Your browser saves a file named with the date, for example acada-data-2026-10-12.json. The banner reads Your data export has downloaded.

What's in it

The file is JSON, a plain text format that any text editor can open and other services can read. It holds:

• Your account and profile: email address, sign-in methods, date of birth, whether two-factor authentication is on, and your preferences.
• Your learning: enrolments with what you paid and every charge, your bag and wishlist, progress, answers, certificates, skills and achievements.
• What you wrote: reviews, corrections, messages you sent, notes, flashcards, whiteboards and articles, and the rooms you created.
• Money: refunds, discount codes and trials you used, and, if you earn, your payouts and affiliate records.
• Your record: support requests, reports you made, decisions about your account, appeals and copyright notices.
• Your activity: sign-ins with their IP address and browser, searches, courses you viewed, notifications and earlier exports.

It leaves out your password, which nobody can read, and your two-factor secret and backup codes. Staff notes on your support requests are left out too.

Rules and limits

• You can download it 3 times in any hour.
• Each download is recorded, and appears in your next export.
• To have something corrected or deleted, write to privacy@acada.ac. Section 10 of the Privacy Policy sets out your rights.

If something goes wrong

"You can download your data three times an hour. Try again later."

Wait until an hour has passed since the first of the 3.

"Could not prepare your export, so try again in a minute or write to privacy@acada.ac."

Try again shortly. If it keeps failing, write to privacy@acada.ac.

Nothing downloads

Your browser may have blocked the download. Allow downloads from acada.ac and choose Export again.