Changing your email address

Enter the new address under Email Address in Security, and we email a confirmation link to your current address and to the new one. Your address changes only once both links are used. Until then, you sign in with your current address.

Before you change it

• You need to be able to open both inboxes: the one you use now and the new one. Someone who gets into your account cannot move it without your current inbox.
• The address must not already belong to another ACADA account.
• No password is asked for. The two confirmation links are what protect the change: nothing happens until both are used.

How to change your email address

1. 1.

   Open Settings → Security and find Email Address. It shows your current address.

2. 2.

   Type the new address in the empty field.

3. 3.

   Choose Update Email. The banner reads Check both your old and new inbox to confirm the change.

4. 4.

   In each inbox, open the email headed Confirm your new email address and choose Confirm new address.

5. 5.

   Each link brings you back to Security. Once both are used, Email Address shows the new address.

What happens next

From then on you sign in with the new address, and every email we send goes there, receipts included. A creator you share your email address with sees the new one. We send no separate email when the change is complete.

If either link is not used, nothing changes, and your current address keeps working.

Rules and limits

• Typing the address you already use does nothing.
• The address must be yours and must work, as section 4 of Account & Identity requires.
• Your sign-in methods are listed under Connected Sign-In Methods in Security.

If something goes wrong

The email has not arrived

Check the spam folder in both inboxes, then choose Update Email again.

The banner shows an error

It names the problem, such as an address that is already registered or not valid. Use a different address.

The link does not work

Start again with Update Email for a new link.

You cannot sign in at all

See Resetting a forgotten password, or contact support.